Privacy Policy

Effective Date: 1/1/2026

At Xpro , we are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.xpro.ie, place an order, or contact us.

1. Who We Are

Xpro is the data controller responsible for your personal information.

Contact Details

Xpro

Website: www.xpro.ie

Email: helpdesk@xpro.ie

Telephone: +353 51 552 253

2. Information We Collect

We may collect the following information:

Information you provide
Name
Billing address
Delivery address
Email address
Telephone number
Company name (where applicable)
Payment information (payments are processed securely through our payment provider—we do not store your full payment card details)
Information provided when you contact us
Information collected automatically

When you use our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Referring website
Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Manufacture products ordered from us
Deliver your purchases
Respond to enquiries
Provide customer support
Process payments
Improve our website and services
Detect and prevent fraud
Meet our legal and regulatory obligations

Where you have given your consent, we may also send marketing communications. You can unsubscribe at any time.

4. Legal Basis for Processing

Under the GDPR, we process personal data on the following legal bases:

Performance of a contract
Compliance with legal obligations
Our legitimate business interests
Your consent (where required)

5. Sharing Your Information

We only share your information where necessary.

This may include:

Delivery and courier companies
Payment service providers
Website hosting providers
IT support providers
Professional advisers
Government authorities where required by law

We never sell your personal information.

6. Data Retention

We retain personal information only for as long as necessary to:

Complete your order
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Analyse website traffic
Improve website functionality
Understand how visitors use our website

You can manage or disable cookies through your browser settings.

8. Your Rights

Under the GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with the Data Protection Commission

9. Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

10. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

11. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Xpro

Website: www.xpro.ie

Email: helpdesk@xpro.ie

Telephone: +353 51 552 253

14. Complaints

If you believe we have not handled your personal information appropriately, you have the right to make a complaint to the Irish Data Protection Commission.

You are encouraged to contact us first so we can try to resolve your concerns.